OD and LEAN – Partners in Organizational Effectiveness
Presenters: Leroy Love & Dr. John Miller
As organizations seek to synergize the efforts of their internal consulting elements, it is important to have a practice model for how these entities can collaborate to exceed customer expectations and continue demonstrating the “value add” for their services.
At St. Louis Children’s Hospital (SLCH) there are several internal consultants who are working on initiatives that have significant cultural context and impact. These include HR/Organizational Effectiveness, Process Improvement, Diversity and Inclusion and Patient Experience. Because there hadn’t been an active forum or initiative that formally brought these groups together to discuss, discover and determine a unified pathway, we had several groups doing similar work, very little synergy with each other and a sometimes confusing cultural picture to unit and department leaders.
With this challenge mind, Process Improvement (PI) and Organizational Effectiveness (OE) initiated a “test of change” and partnered along the continuum of a LEAN transformation. They combined OD and PI tactics and competencies within specific LEAN projects in order to accelerate the building of the SLCH “Culture of Improvement.”
Leroy Love and John Miller will share their story of how they applied the concepts of trust building, collaboration, change leadership, and resiliency within their work to improve emergency department patient wait times by 40%. They will describe how the improvements were accelerated through the combined efforts of PI and OD thinking. Through storytelling and table discussions, you will have the opportunity to discuss how to build the same cross-functional consultant collaboration to achieve similar results in your organization.
About the Facilitators
Leroy Love is Director of the Performance Excellence department at St. Louis Children’s Hospital. The department provides consultation to help clinical and administrative teams provide care and service more efficiently and effectively. He joined the hospital in 2007. His team’s collaboration with other hospital departments and units has resulted in more than $10 million dollars in revenue enhancements and cost savings.
Leroy is a certified process improvement expert having attained Lean/Six Sigma Black Belt and Master Black Belt certifications. As a Process Engineer with Mallinckrodt, he was awarded an international patent for innovations in the pharmaceutical industry in 2007. Leroy holds a master’s degree in engineering management from the University of Missouri-Rolla and a bachelor’s degree in chemical engineering from the University of Missouri-Columbia. He is an adjunct faculty member and program director in the Washington University School of Engineering for the Master of Healthcare Operational Excellence program. He is also an adjunct faculty member for St. Louis University’s Master of Health Administration program and guest lecturer on the topic of process improvement in SLU’s Master of Science in Nursing and Master of Science in Health Informatics programs.
Dr. John Miller is the Director of Cultural Transformation at St. Louis Children’s Hospital. He is responsible for Leadership Development, Talent Management, Team Building and Cultural Enhancement across the hospital and with Washington University School of Medicine partners. A seasoned HR/OD professional for more than 25 years, John is a native St. Louisan with personal passions in music, movies, books (with lots of pictures), and, of course, St. Louis Cardinals baseball.
John began his career in the Automotive Aftermarket Industry and has held positions in school administration, textiles, telecom, as an independent consultant and now in healthcare. With two small grandchildren, the mission of St. Louis Children’s Hospital, “We do What’s Right for Kids,” has taken on special meaning.
John earned both his B.S. in HR and his Master’s in Corporate and Industrial Communication from Lindenwood University in St. Charles MO, and holds a PhD in International Business from Nova Southeastern University in Fort Lauderdale, FL.