Building Cultures for Healthy Conflict Resolution

Celebrate the first STLODN in-person event in over two years! We will be meeting at the pre-pandemic location in The Heights Recreation Center in Richmond Heights.

Summary of Program

We have all seen it and experienced it. With limited time, energy, capital and resources, conflict is inevitable. Many individuals and teams don’t have the necessary tools to manage through conflict efficiently and effectively. Unhealthy and ineffective approaches to conflict undermine business success and interfere with accomplishing your organization’s shared mission.

As OD professionals, we can help. Join us to discover how we have used the Thomas-Kilman conflict model to increase the skillfulness of leaders throughout organizations. Learn practical approaches to teach leaders and employees how to become adaptive and agile conflict resolution experts. By attending this program, you will enhance your capabilities as a Systems Change Expert and Culture Builder by learning about the Thomas-Kilman Instrument (TKI) as a tool for building a culture that manages conflict proactively. You will also enhance your reputation as a Business Advisor by expanding the menu of Results-Oriented Leader learning solutions you can offer to your leadership partners.

Program Outline

1. Introductions & Icebreaker

2. Defining conflict

3. The Thomas-Kilman model and conflict resolution modes

4. Small group activity & debriefing discussion

5. Q&A, Wrap up and Next Steps

Learning Objectives

This session will enable you to:

• Define conflict in the context of a business environment.
• Learn about and/or deepen your knowledge and skillfulness with the Thomas-Kilman Conflict model.
• Describe the key elements for choosing an effective and efficient conflict resolution approach.
• Practice selecting and applying different approaches to a typical business conflict.

About the Facilitators:

Marianne Whelchel, M.S. is an experienced leader in the fields of leadership development, training, and human resources. She has managed the design and delivery of leadership curriculum for over 6,000 leaders globally.

David Rowan, Ph.D, has a background in Clinical Psychology, with an emphasis on training professionals to improve communication skills and intervention outcomes.