Innovations in Assessing and Designing Organizations

The need for organizations to assess and realign with the changing demands of the environment and customer expectations is critical to their success. In many cases, this realignment is creating a paradigm shift in how organizations see their business. An in-progress case study on the shift from a production centric business model to a service centric business model will be used to explain first-hand the need for innovative organizational design. Participants will engage in dialogue about the triumphs and challenges being experienced in organization design both from the case study and individual participant perspectives.

ABOUT THE PRESENTER - CHARLOTTE MILLER

Charlotte is the Sr. Manager of the Corporate Organization Effectiveness group at The Boeing Company. In that role she is responsible for developing and deploying the strategies, tools and consulting services that support senior leaders in improving business performance and increasing growth and productivity, as well as aligning OE consulting services to support leadership development.
The Boeing Organization Effectiveness team consists of 30 consultants who support all of Boeing's domestic and international businesses and functions and is located at eight sites throughout the U.S. and Europe.
Charlotte holds a master's degree in Industrial Organizational Psychology and has been with the Boeing Company for 24 years. She has extensive experience working with executive leadership and teams and has led multiple strategic initiatives at both the business unit and enterprise level. Specific areas of expertise include large-scale systems change, strategy, organization assessment and design, mergers and acquisitions and leadership development.
In addition to her current management role, Charlotte also serves as the lead consultant overseeing the Boeing Defense, Space and Security (BDS) business transformation which is designed to significantly improve BDS's current market position and aggressively enter new adjacent markets.
Her prior experience includes serving as an OE consultant to the CEO and COO of McDonnell Douglas Corporation and the President of McDonnell Aircraft Company, start-up of a Leadership Development and Succession Planning function for McDonnell Douglas Aerospace Information Systems Company and training manager for McDonnell Douglas Training Systems Co. In 1999 she helped to design and launch the Boeing Leadership Center, a corporate entity for leadership development, where she served as manager of Communication and Technology Assisted Learning, and later as an Executive Coach.
In addition to her work with Boeing, her career has included serving as adjunct faculty of the Psychology Department and Business School at Washington University and Southern Illinois University - Edwardsville, respectively, as well as work with a variety of external for-profit and not-for profit organizations.